Effective Date: July 22, 2026
Pattoo Castle respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit https://pattoocastle.com/, contact us, submit an enquiry, or make a booking request.
Information We Collect
We may collect the following information when you use our website or contact us:
Name
Email address
Phone number
Travel dates and booking details
Event or accommodation preferences
Messages or enquiry details you submit
Technical information such as browser type, device type, IP address, and pages visited
We may also receive information through third-party booking or listing platforms, such as Airbnb, VRBO, Booking.com, or similar services, if you choose to contact or book Pattoo Castle through those platforms.
How We Use Your Information
We use your information to:
Respond to enquiries and booking requests
Confirm availability, pricing, and reservation details
Communicate with you before, during, or after your stay
Arrange services related to your visit, event, or accommodation
Improve our website, guest experience, and customer service
Maintain booking records and comply with legal or business obligations
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers when necessary to support your stay or enquiry, such as booking platforms, payment processors, website hosting providers, email services, property staff, chefs, transportation providers, or event-related service providers.
We may also disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Pattoo Castle, our guests, staff, or others.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve site performance, understand visitor activity, and enhance your browsing experience. You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly.
Third-Party Links
Our website may link to third-party websites, including social media platforms and booking platforms. We are not responsible for the privacy practices, content, or policies of those third-party websites. Please review their policies before submitting personal information.
Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as necessary for booking, communication, legal, accounting, and business purposes.
Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Pattoo Castle PO Box 2990, One Love Drive, West End Road, Westmoreland, Negril, Jamaica Phone: +1 (876) 383-9738 Email: info@pattoocastle.com